MEDICAL TOURISM UNIT INTERNATIONAL PATIENT DEPARTMENT
According to UNWTO, Medical Tourism is the travel of people to another country for the purpose of obtaining medical treatment in the country. Therefore, a medical tourist can use medical services of the destination by traveling from his home town to gain physical and / or mental health. So, Heshmatie Hospital International Patient Department ( IPD ), has started working seriously to provide medical tourism services to foreign patients since 2019.
This department is as a window to communicate hospital with foreign patient from the first contact to receiving treatment services and follow ups. Duties and functions of this department is as follows:
1. Answering to patient by phone, Email or receiving
inquiry by hospital website.
2. Coordinating with health tourism provider and all patient’s responsible department ( such as reception, operating rooms , hospitalization wards, CCU, ICU,
OHICU, discharge ,… ) to facilitate diagnosis and treatment process.
3. Estimating approximate treatment cost and informing patient or health tourism company provider before the trip.
4. Communicating and negotiating with health tourism provider companies based on an authentic contract.
Accordingly, Heshmatie hospital has renewed some rooms to
provide VIP services in which they offer different services